We are truly honored you chose Patriot Animal Hospital for your pet’s veterinary needs. We take the care of your beloved pet extremely seriously, and we strive to provide the highest standard of care at all times. In order to focus as much time as possible on providing that high standard of care, we have established workflows that maximize the time our doctors and support staff are providing care to your pet. One critical workflow is the digital integration of the online pharmacy request process through our partner MyVetStoreOnline.pharmacy. This digital integration saves our doctors and staff significant time and allows you, the pet owner, to receive prescriptions and over-the-counter medications directly to your home at extremely competitive prices. Requests from outside pharmacies such as Chewy, 1-800 Pet Meds, Pet Rx and others are not digitally integrated into our workflow and demand tremendous time from our doctors and support staff to process. Each request must be received, printed out, the pet’s medical profile reviewed, and the request physically signed by a veterinarian with instructions included and then scanned and emailed back to the requesting pharmacy and manually entered into your pet’s medical records. With over 1,000 patients and counting, if all our client submitted outside pharmacy requests for their pets, our doctors would spend multiple hours a day processing these requests, instead of focusing that valuable time providing personalized and exceptional care to their patient and as a result we would not survive as a business. In addition, requesting your pet’s prescriptions through our My Vet Store Online pharmacy has the following added benefits:
- All products and medications are guaranteed by the manufacturer in terms of efficacy and palatability and are 100% backed by Patriot Animal Hospital.
- Products and medications come from a trusted and verified veterinary medical distributor.
- Extremely competitive pricing
- Prices are the average price of the top 5 online pharmacies and are reviewed and adjusted on a weekly basis to ensure that the average price is maintained.
- All manufacturer discounts and rebates are available.
- Direct product and technical support through Patriot Animal Hospital
- Any issues with your online account or with a product can be resolved through the Patriot Animal Hospital manager, Freddy Mitchell
- Using our MyVetStoreOnline.pharmacy directly supports Patriot Animal Hospital, a local and family-owned small business owned by Freddy and Dr. Mathiak.
For all outside pharmacy requests for medications that are available in-clinic or through our online pharmacy, there will be a $25 charge applied to process the request.
If you have any questions regarding this policy, please reach out to the Patriot Animal Hospital Owner and Hospital Manager at 512-882-9994 and ask for Freddy. Thank you and I hope you have a blessed day!