FAQs

• Routine Wellness
• Surgery
• Dental Care
• Diagnostic
• Imaging
• Cold Laser Therapy
• Emergency Care
• End of Live Care
• Health and Travel Certificates

At Patriot Animal Hospital, we prioritize the health and well-being of your beloved pets. Our dedicated team is committed to providing timely and effective care, including triaging emergencies. While we strive to handle a wide range of medical cases, there may be situations where the expertise of a specialist or a 24-hour care hospital is essential for the best possible outcome. In such cases, we will promptly refer you to a trusted referral hospital to ensure your pet receives the specialized care they need.

Payment is due at time of service and we aim to make the payment process as convenient as possible for our clients. We accept various payment methods to accommodate your needs, including:

• Cash
• All Major Credit Cards
• Debit Card
• Personal Checks
• Care Credit

We offer a wide range of payment plans through Scratch Pay and Cherry. Please ask any one of our wonderful staff members for more information about payment plan options.

We also work with pet insurance providers and can assist you in processing insurance claims. If you have any questions or concerns regarding payment, please don’t hesitate to contact us. We will be happy to assist you.

At Patriot Animal Hospital, we are committed to providing the best possible care for your pets. While we do welcome walk-ins, we highly recommend and prefer scheduled appointments. This allows us to better manage our resources and provide more efficient and personalized care for your furry family members. To schedule an appointment, please contact our clinic, and our team will be happy to assist you in finding a convenient time for your visit.

Patriot Animal Hospital specializes in the care of dogs and cats. If you have another type of pet requiring assistance, we will do our best to guide you to a suitable veterinarian for their specific needs.

 Mon – Fri: 8am -5pm
Sat & Sun: Closed

At Patriot Animal Hospital we focus all of our energy and resources on your pet’s health and because of our dedication to the healthcare of your pet we do not offer grooming or boarding services. 

You can request an appointment online through our website or you can call our clinic at 512-882-9994 and our friendly staff will book your appointment over the phone. 

When bringing your pet to their appointment, we recommend bringing the following:

• Previous Medical Records: If available, please send any previous medical records or information about your pet’s medical history in advance of the appointment to info@patriotah.com. This helps us better understand your pet’s health background.
• List of Medications and Supplements: It’s helpful to have a list of the names and dosages of any medications or supplements your pet is currently taking. This ensures that we have a comprehensive view of your pet’s medication regimen.

These documents and information help us provide the best possible care for your pet during their visit. If you have any questions or need assistance with gathering this information, please don’t hesitate to contact our clinic prior to your appointment.

At Patriot Animal Hospital, we prioritize the comfort and well-being of every pet during their appointments. While we employ stress-reduction techniques and a gentle approach, we understand that some pets may still experience anxiety or aggression. In such cases, our experienced team may recommend the use of anti-anxiety and calming medications prior to the appointment. Our goal is to ensure that every pet feels safe and relaxed during their visit. If these medications do not adequately alleviate their anxiety or if the situation requires, we may also administer injectable sedation under the guidance of our veterinarians. We believe in involving pet owners in their pet’s healthcare decisions and work collaboratively to create a stress-free environment for your furry family member. Please don’t hesitate to discuss any concerns or specific needs you have regarding your pet’s behavior with our team, and we will tailor our approach accordingly.

We are truly honored you chose Patriot Animal Hospital for your pet’s veterinary needs. We take the care of your beloved pet extremely seriously, and we strive to provide the highest standard of care at all times. In order to focus as much time as possible on providing that high standard of care, we have established workflows that maximize the time our doctors and support staff are providing care to your pet. One critical workflow is the digital integration of the online pharmacy request process through our partner MyVetStoreOnline.pharmacy. This digital integration saves our doctors and staff significant time and allows you, the pet owner, to receive prescriptions and over-the-counter medications directly to your home at extremely competitive prices. Requests from outside pharmacies such as Chewy, 1-800 Pet Meds, Pet Rx and others are not digitally integrated into our workflow and demand tremendous time from our doctors and support staff to process. Each request must be received, printed out, the pet’s medical profile reviewed, and the request physically signed by a veterinarian with instructions included and then scanned and emailed back to the requesting pharmacy and manually entered into your pet’s medical records. With over 1,000 patients and counting, if all our client submitted outside pharmacy requests for their pets, our doctors would spend multiple hours a day processing these requests, instead of focusing that valuable time providing personalized and exceptional care to their patient and as a result we would not survive as a business. In addition, requesting your pet’s prescriptions through our My Vet Store Online pharmacy has the following added benefits:

• All products and medications are guaranteed by the manufacturer in terms of efficacy and palatability and are 100% backed by Patriot Animal Hospital.
  • Products and medications come from a trusted and verified veterinary medical distributor.
• Extremely competitive pricing
  • Prices are the average price of the top 5 online pharmacies and are reviewed and adjusted on a weekly basis to ensure that the average price is maintained.
  • All manufacturer discounts and rebates are available.
• Direct product and technical support through Patriot Animal Hospital
  • Any issues with your online account or with a product can be resolved through the Patriot Animal Hospital manager, Freddy Mitchell
• Using our MyVetStoreOnline.pharmacy directly supports Patriot Animal Hospital, a local and family-owned small business owned by Freddy and Dr. Mathiak.

For all outside pharmacy requests for medications that are available in-clinic or through our online pharmacy, there will be a $25 charge applied to process the request.

If you have any questions regarding this policy, please reach out to the Patriot Animal Hospital Owner and Hospital Manager at 512-882-9994 and ask for Freddy. Thank you and I hope you have a blessed day!